Cleaning & Maintenance Terms & Conditions

1. Scope of Services

Dreamroom Theaters provides professional cleaning and maintenance packages designed specifically for custom home theater rooms and related installations. These packages may include dusting, surface cleaning, upholstery care, system checks, and other agreed-upon services based on the client's selected package.

2. Material-Specific Limitations

• •Cleaning methods are tailored to protect delicate finishes, including fabrics, acoustic panels, leathers, and specialty woods.
• •Natural wear, fading, discoloration, or patina of materials is not covered under maintenance services.
• •Exotic finishes or specialty surfaces may require additional charges for specialized cleaning.

3. Electrical & Lighting Disclaimer

• •Cleaning services may include surface dusting of lighting fixtures and AV equipment.
• •Dreamroom Theaters is not responsible for rewiring, bulb replacement, or electrical repairs unless expressly included in the client's package.

4. Environmental Factors Clause

• •Dreamroom Theaters is not liable for damage caused by humidity, moisture, poor ventilation, HVAC issues, or environmental conditions outside of our control.

5. Furniture & Upholstery Care

• •Upholstery cleaning is included as specified in the client's package.
• •Stains from spills, burns, pet damage, or cosmetic wear beyond normal cleaning are excluded.
• •Clients are encouraged to report stains promptly, as delayed treatment may limit results.

6. Technology Maintenance Clarification

• •Maintenance visits may include basic system checks, dusting, cable inspections, and calibration.
• •Software updates, firmware upgrades, or technical system repairs are not included unless part of a higher-level package.

7. Access & Safety Requirements

• •Clients are responsible for ensuring that the theater space is accessible, safe, and free of obstructions prior to scheduled visits.
• •Moving of heavy furniture or equipment is not included unless otherwise agreed upon and may incur additional fees.

8. Consumables & Replacement Parts

• •Consumables such as filters, bulbs, batteries, and upholstery treatments are not included unless explicitly covered in the client's package.
• •Replacement of consumables may be billed separately.

9. Scope of Surfaces

• •Covered cleaning areas include screens, sound panels, cabinetry, chairs, equipment housings, and flooring within the theater space.
• •Excluded areas: ceilings, behind-wall surfaces, or adjacent non-theater rooms unless specifically agreed to in writing.

10. Pre-Existing Conditions

• •Dreamroom Theaters is not responsible for pre-existing stains, wear, structural issues, hidden defects, or damages discovered during cleaning.
• •Services are intended to maintain and enhance presentation, not to restore materials to like-new condition.

11. Post-Service Limitations

• •Results may vary based on material condition and prior care.
• •Cleaning and maintenance services cannot guarantee full removal of all stains or defects.

12. Service Scheduling and Delays

• •Appointments will be scheduled in advance, and Dreamroom Theaters will provide notice of any delays due to availability, supply chain issues, or unforeseen circumstances.

13. Liability and Exclusions

• •Dreamroom Theaters will exercise the highest standards of care but will not be held liable for incidental or consequential damages beyond the scope of agreed services.
• •Intentional damage caused by the client, improper use of the theater space, or neglect between visits is excluded from coverage.

14. Customized Service Packages

• •Maintenance and cleaning plans are customized based on each client's theater design, materials, and selected features.
• •Packages may vary in price depending on inclusions such as concession stands, custom chairs, or additional equipment.

15. Agreement

By purchasing a Cleaning & Maintenance Package from Dreamroom Theaters, the client acknowledges and agrees to these Terms and Conditions.

Contact Information

For questions about these Terms & Conditions, contact us at:

Email: info@dreamroomtheaters.com