Warranty, Maintenance & Cleaning
Peace of Mind, You're Covered
We stand behind the quality of our craftsmanship and materials. Every Dream Room Theater installation includes coverage for defects in materials and workmanship for the term of your plan. From AV performance to the finest design details, our plans ensure your investment remains secure.
Warranty & Maintenance
The Platinum Prestige Care Plan
Our highest level of warranty, maintenance, technical support and white-glove theater care. Recommended primarily for new installations — existing rooms are subject to inspection, equipment verification and approval.
4 scheduled white-glove service visits per year (months 3, 6, 9, 12)
Comprehensive craftsmanship & equipment protection (per plan terms)
Warranty registration white-glove service — serials recorded, eligible registrations managed, documents stored in your portal
Unlimited technical support & remote diagnostics
White-glove maintenance & care: projector, screen, acoustic panels, upholstery, lighting, detailing
Replacement protection on eligible covered components
Technology Upgrade Assurance + Elite Trade-In Program access
VIP experience: dedicated representative, priority scheduling & urgent response, annual theater review
Why Platinum Prestige? Your theater not only remains in pristine, like-new condition — it evolves with the latest advancements in cinematic technology. Every detail is protected, so you enjoy uninterrupted, world-class entertainment without compromise.
Maintenance Packages
Professional scheduled maintenance that keeps every system in your theater calibrated, protected, and performing like opening night.
2 visits / yearStandard Maintenance Package
Essential professional maintenance and annual oversight of your theater — one scheduled care visit approximately every six months.
- 2 scheduled theater-care visits per year (~every 6 months)
- 1 comprehensive annual AV/system check-up
- Screen calibration
- Visual inspection of cables, connections & installed components
- AV equipment & projector housing dusting
- Safe screen surface care
- Theater seating surface cleaning
- Basic theater-area cleaning during care visits
- Carpet/floor care where included
- Basic troubleshooting support (up to 4x/year)
- Priority scheduling for additional services
- Maintenance history stored in your account
Most Popular4 visits / yearPremium Maintenance Package
Regular maintenance, deeper theater care and stronger priority support — a true quarterly care program. Includes everything in Standard, plus:
- 4 scheduled theater-care visits per year (~every 3 months)
- 2 comprehensive system tune-ups per year
- Audio calibration + applicable firmware updates
- Deep screen care with equipment-appropriate methods
- Full cleaning of applicable theater surfaces
- Wall, acoustic panel & touchpoint care
- Seating vacuuming & sanitization (fabric/leather care)
- Up to 6 remote diagnostic sessions per year
- 10% discount on eligible upgrade/repair labour
- Up to 2 qualifying priority/emergency visits per year
- Quarterly theater condition tracking
- Maintenance recommendations after service visits
8 visits / yearElite Maintenance & Care Package
For dedicated owners who want significantly more active oversight — a care touchpoint approximately every 6–8 weeks. Includes everything in Premium, plus:
- Up to 8 scheduled care visits per year
- 4 comprehensive quarterly maintenance inspections
- 4 additional specialized theater-care visits
- Complete AV system performance audit
- Detailed system-performance monitoring
- Care of moving components (e.g., recliner mechanisms)
- Applicable filter replacement where included & required
- Unlimited remote troubleshooting support
- Priority service response
- 15% discount on eligible parts & labour
- Annual system-performance report
- Annual technology & upgrade recommendations
Cleaning Services
Theater care for long-lasting luxury — performed by our team of specialized luxury cleaners. Your home theater is an investment in comfort, design, and technology. To keep it in pristine condition year after year, Dream Room Theaters offers dedicated cleaning plans performed by trained professionals who understand the unique needs of luxury theater spaces.
2 visits / yearEssential Theater Cleaning
Professional seasonal care for lower-use private theaters — one specialized cleaning visit approximately every six months.
- Theater chair cleaning with leather & fabric care
- Carpet & floor cleaning
- Screen-safe cleaning
- Acoustic panel & wall/surface cleaning
- Touchpoint sanitization
- AV exterior dusting + projector & speaker exterior care
- Lighting fixture, console & cupholder cleaning
- General theater detailing
4 visits / yearPremium Theater Cleaning
For regularly used luxury home theaters — one specialized cleaning visit approximately every three months.
- Theater chair cleaning with leather & fabric care
- Carpet & floor cleaning
- Screen-safe cleaning
- Acoustic panel & wall/surface cleaning
- Touchpoint sanitization
- AV exterior dusting + projector & speaker exterior care
- Lighting fixture, console & cupholder cleaning
- General theater detailing
Most Popular6 visits / yearElite Theater Cleaning
For frequently used theater and entertainment spaces — one specialized cleaning visit approximately every two months.
- Theater chair cleaning with leather & fabric care
- Carpet & floor cleaning
- Screen-safe cleaning
- Acoustic panel & wall/surface cleaning
- Touchpoint sanitization
- AV exterior dusting + projector & speaker exterior care
- Lighting fixture, console & cupholder cleaning
- General theater detailing
12 visits / yearConcierge Theater Cleaning
Consistent presentation-ready care for high-use premium theaters — one specialized cleaning visit every month.
- Theater chair cleaning with leather & fabric care
- Carpet & floor cleaning
- Screen-safe cleaning
- Acoustic panel & wall/surface cleaning
- Touchpoint sanitization
- AV exterior dusting + projector & speaker exterior care
- Lighting fixture, console & cupholder cleaning
- General theater detailing
Existing clients: plans can be purchased directly in the Client Portal with monthly billing or a 20% annual-contract discount.
Ready to Get Started?
Book a consultation and our team will help you choose the right care plan for your theater.